Refund policy

We want you to be delighted with your wine! While the courier network takes all care to get wine delivered to you in perfect condition, in the unlikely event that your order arrives damaged in any way, please email us as soon as possible at logistics@tepawines.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. In the very unlikely event that there is any quality issues with your wine, please contact mikela@tepawines.com in the first instance so we can discuss this on a case-by-case basis.

If you have any further questions, please don't hesitate to contact us at logistics@tepawines.com.